Refund Policy

InsureCompare does not offer refunds for subscriptions, AI top-ups, or other paid digital access. This policy should be read together with our Terms of Service and Payment Policy.

Digital Access

Paid access is delivered digitally after checkout or subscription activation. Subscription payments and paid digital access are not refundable, including where the current billing period has not been fully used. AI top-ups are optional add-ons and are not refundable once purchased.

Cancellations

Users may cancel their subscription at any time through the in-app billing or account flow. Cancellation stops the next renewal, but the current billing period remains active until its expiry date. No refund or prorated credit is provided for the remaining time in that billing period.

AI Top-Ups

Unused Full Proposal and Client Pitch top-up units remain available while the user's subscription is active. AI top-ups do not convert into cash, are not refundable once purchased, and may not remain usable if the subscription becomes inactive, expires, or is terminated.

No Refunds

We do not provide refunds or prorated credits for:

• Subscription payments or renewals.
• Unused time in an active billing period.
• AI top-ups or unused top-up units.
• Change of mind after payment.
• Account suspension or termination caused by a Terms violation.

If you do not want the subscription to renew, cancel it before the next billing date. The cancellation will take effect at the end of the current billing period.

Contact

For billing questions, contact support@insurecompareapp.com